In-stock items generally ship within 48 hours of receipt of payment. Generations ships orders via the United States Postal Service (USPS) and utilize First Class Mail or Priority Mail services, depending on the size, shape, and weight of the package. The shipping service available for your purchase will be noted upon checkout.
Generations retains the right to use an alternative “equivalent” or “upgraded” shipping service from an alternative carrier, such as UPS or FedEx, to fulfill customer orders. UPS Ground, FedEx Ground, and FedEx Home Delivery are considered equivalent services to USPS Priority Mail and upgraded services relative to USPS First Class Mail.
If you do need an order shipped via Express Mail (1 or 2 day shipping), we will be more than happy to assist you. Please contact our toll free number 1 (800) 743-7155 and let our friendly customer service team provide you with a quote.
Returns and Exchanges
Items sold by Generations may be returned or exchanged within 14 calendar days of the original date of purchase. Items purchased from Generations and shipped to a customer (i.e. phone order, website order, etc.) may be returned or exchanged within 14 days of the date of delivery, as noted by the shipment tracking information. Proof of purchase in the form of a payment receipt, gift receipt, or packing list must be presented to receive a refund or an exchange. The value of a refund or an exchange is the price originally paid for the item returned or exchanged, plus applicable tax. Special order and/or custom item orders are nonreturnable.
Special Order Item: any item which, at the direction of the customer, must be ordered from the manufacturer to fulfill a customer’s order. Such items include, but are not limited to:
Custom Item: any item which is made specifically to a customer’s preferences or measurements. This is including, but not limited to:
Returns and exchanges can always be made in-person at our showroom. However, if you need to start a remote return or exchange, please contact us at firstname.lastname@example.org or 1 (800) 743-7155.
The buyer pays for all return shipping unless the item is deemed defective or was sent in error (mis-pick), in which case Generations will provide a return shipping label. If a refund is required, the refund amount will be the original price of the item returned. Original shipping charges will not be refunded unless the item is deemed defective.